Careers at Reelables

At Reelables, we’re not just making labels; we’re building the automated, intelligent, and sustainable supply chain of the future. We are the pioneers of 5G-connected smart label technology, turning the humble shipping label into a powerful IoT device that provides unprecedented, real-time visibility from factory floor to final destination. We are a fast-paced, ambitious team of engineers, problem-solvers, and innovators who thrive on tackling massive global challenges. If you are driven to create technology that fundamentally changes how the world moves goods and are excited to build an industry from the ground up, you belong here.

About Us

<html><head></head><body><div><strong>About Reelables</strong></div>
<div><br>Reelables is transforming how businesses track and manage goods, assets, and shipments through intelligent, connected labels. Our technology combines innovative tracking hardware, cloud-based software, and enterprise integrations to provide simple, scalable visibility across logistics, supply chain, manufacturing, automotive, healthcare, retail, and other industries.</div>
<div><br>We are a growing technology company working with customers and partners around the world to make asset visibility easier to deploy, integrate, and scale.</div>
<div><br><strong>About the role</strong></div>
<div><br>Reelables is seeking an organized, proactive, and detail-oriented Sales Coordinator to support our growing commercial organization.</div>
<div><br>This is a hands-on role responsible for helping the sales team operate efficiently and ensuring customers receive a responsive and professional experience throughout the commercial process. The Sales Coordinator will support activities ranging from quotations and CRM administration through customer orders, shipments, documentation, and ongoing account support.</div>
<div><br>You will work closely with Sales, Operations, Finance, and other internal teams to help coordinate customer requirements and ensure that important commercial activities are completed accurately and on time.&nbsp;The ideal candidate is highly organized, comfortable communicating with customers, and enjoys keeping multiple activities moving simultaneously. This role is particularly well suited to someone who enjoys the operational and administrative side of a commercial organization while still wanting regular interaction with customers and exposure to the sales process.&nbsp;</div>
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<div><strong>Key Responsibilities</strong></div>
<div><br>Sales Administration &amp; Support</div>
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<ul>
<li>Provide day-to-day administrative and operational support to the sales team.</li>
<li>Prepare quotations, pricing documentation, presentations, product information, and other customer-facing materials.</li>
<li>Assist with customer onboarding documentation and other commercial requirements.</li>
<li>Coordinate internal and external meetings and help track resulting actions and follow-ups.</li>
<li>Maintain organized sales documentation, templates, pricing information, and customer records.</li>
<li>Help ensure sales opportunities and customer requests continue progressing and important actions are completed on time.</li>
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<div>Shipping &amp; Logistics Coordination</div>
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<ul>
<li>Coordinate customer shipments with internal operations teams and external logistics providers.</li>
<li>Prepare or coordinate required shipping documentation.</li>
<li>Confirm customer shipping instructions, addresses, service requirements, and other relevant information.</li>
<li>Track outbound shipments and provide customers and sales team members with delivery updates.</li>
<li>Assist with international shipping documentation and requirements where applicable.</li>
<li>Help coordinate customer samples, evaluation units, and other product shipments.</li>
<li>Investigate routine shipping issues and work with relevant parties to resolve them.</li>
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<div>Customer &amp; Account Support&nbsp;</div>
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<ul>
<li>Serve as a responsive point of contact for routine customer and prospect requests.</li>
<li>Provide customers with product information, documentation, order status, tracking information, and other requested materials.</li>
<li>Coordinate sample and product evaluation requests.</li>
<li>Support existing customer accounts with routine commercial and administrative requirements.</li>
<li>Help ensure customer requests are routed to the appropriate internal team and followed through to completion.</li>
<li>Develop familiarity with key customers and their ordering, shipping, and administrative requirements.</li>
</ul>
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<div>CRM &amp; Data Management</div>
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<ul>
<li>Maintain accurate and up-to-date customer, contact, deal, and activity information within the CRM.</li>
<li>Create and update customer records and sales opportunities.</li>
<li>Help ensure pipeline information, expected close dates, deal values, products, and next steps remain current.</li>
<li>Maintain accurate customer contact and account information.</li>
<li>Support regular pipeline reviews, forecasting, and commercial reporting.</li>
<li>Identify missing or outdated information and work with the sales team to improve overall data quality.</li>
</ul>
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<div>Tradeshow &amp; Commercial Activities</div>
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<ul>
<li>Support preparation for industry trade shows, conferences, and customer events.</li>
<li>Help coordinate customer and prospect meetings around events.</li>
<li>Maintain and organize event lead and contact information.</li>
<li>Assist with entering, organizing, and distributing leads following events.</li>
<li>Help coordinate samples, collateral, equipment, and other materials required for events.</li>
<li>Support post-event administrative follow-up.</li>
</ul>
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<div>Cross-Functional Coordination&nbsp;</div>
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<ul>
<li>Work closely with Sales, Operations, Finance, Marketing, and other internal teams to support customers.</li>
<li>Help coordinate the handover of new customers and orders from sales into operations.</li>
<li>Ensure relevant customer requirements and commitments are clearly communicated internally.</li>
<li>Assist with resolving routine commercial, order, shipping, or administrative issues.</li>
<li>Identify opportunities to improve internal processes and make the customer order experience more efficient.</li>
</ul>
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<strong>What We're Looking For</strong></div>
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<ul>
<li>Approximately 1–3 years of professional experience, ideally within sales administration, sales support, customer service, order management, operations, logistics, or a related commercial role.</li>
<li>Exceptional organizational skills and attention to detail.</li>
<li>Strong written and verbal communication skills.</li>
<li>Comfortable communicating professionally with customers, suppliers, and internal teams.</li>
<li>Ability to manage multiple customer orders, requests, and priorities simultaneously.</li>
<li>Strong follow-through and a willingness to take ownership of tasks through completion.</li>
<li>Comfortable working with CRM, order-management, spreadsheet, presentation, CRM workflows, Agentic AI, and other business software.</li>
<li>Good numerical skills and comfort working with pricing, quantities, purchase orders, and other commercial information.</li>
<li>Ability to work effectively across different departments and coordinate activities between multiple stakeholders.</li>
<li>Proactive attitude and willingness to identify and resolve issues before they become problems.</li>
<li>Comfortable working in a fast-moving environment where processes and responsibilities continue to evolve.</li>
</ul>
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<div><strong>Why Reelables</strong></div>
<div><br>Reelables offers the opportunity to work with innovative technology being deployed across logistics, supply chain, manufacturing, and other industries around the world.&nbsp;You'll work directly with customers and alongside Sales, Operations, Finance, and Marketing, giving you broad exposure to how a growing international technology business operates.&nbsp;This is an ideal role for someone who is highly organized, enjoys working with customers, takes pride in getting the details right, and wants to play an important role in helping a growing commercial organization operate effectively.</div>
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Sales Coordinator

<html><head></head><body><div>
<div><strong>About Reelables</strong></div>
<div><br>Reelables is transforming how businesses track and manage goods, assets, and shipments through intelligent, connected labels. Our technology combines innovative tracking hardware, cloud-based software, and enterprise integrations to provide simple, scalable visibility across logistics, supply chain, manufacturing, automotive, healthcare, retail, and other industries.</div>
<div>&nbsp;</div>
<div>We are a growing technology company working with customers and partners around the world to make asset visibility easier to deploy, integrate, and scale.</div>
<div>&nbsp;</div>
<div><strong>The Role</strong></div>
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<div>Reelables is seeking a motivated, commercially minded Account Manager to manage and grow relationships with our customers while supporting the continued expansion of our business.&nbsp;This is a customer-facing role with responsibility across the commercial lifecycle—from helping customers evaluate Reelables' technology and converting opportunities into initial orders through onboarding, adoption, account development, renewals, and expansion.</div>
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<div>The Account Manager will develop a strong understanding of each customer's business, use cases, and objectives and work closely with them to ensure they are receiving value from Reelables' products and services. You will also identify opportunities to expand deployments into additional locations, applications, business units, or geographies.</div>
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<div>This position is ideal for someone in the early to middle stages of their B2B sales or account-management career who enjoys building customer relationships, is comfortable working with technology, and wants the opportunity to take meaningful ownership of a portfolio of accounts.</div>
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<div><strong>Key Responsibilities</strong></div>
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<div>Account Management &amp; Customer Relationships</div>
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<ul>
<li>Manage a portfolio of Reelables customers and serve as a primary commercial point of contact.</li>
<li>Build strong relationships with key stakeholders across customer organizations.</li>
<li>Develop a thorough understanding of each customer's business, applications, operational requirements, and objectives.</li>
<li>Maintain regular communication with customers to understand satisfaction, upcoming requirements, challenges, and opportunities.</li>
<li>Conduct regular account reviews and customer check-ins.</li>
<li>Coordinate internal resources to address customer questions, requests, and issues.</li>
<li>Ensure customers receive a responsive, professional, and consistent experience throughout their relationship with Reelables.</li>
<li>Develop relationships beyond the initial customer contact to increase engagement and establish broader organizational relationships.</li>
</ul>
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<div>Account Growth &amp; Expansion</div>
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<ul>
<li>Identify opportunities to increase product usage and revenue within existing customer accounts.</li>
<li>Develop account plans for priority customers, including growth opportunities, key stakeholders, upcoming initiatives, and next steps.</li>
<li>Identify opportunities to expand Reelables into additional facilities, lanes, applications, departments, business units, or geographies.</li>
<li>Introduce additional Reelables products and capabilities where relevant to customer requirements.</li>
<li>Work with customers to move successful pilots and evaluations into broader commercial deployments.</li>
<li>Develop quotations, pricing proposals, and commercial recommendations for account expansion.</li>
<li>Maintain visibility into expected customer volumes and future purchasing requirements.</li>
<li>Own or contribute to account-level revenue targets and growth objectives.</li>
</ul>
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<div>New Customer &amp; Opportunity Management</div>
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<ul>
<li>Manage selected inbound and qualified sales opportunities from initial engagement through commercial close.</li>
<li>Conduct introductory and discovery conversations with prospective customers.</li>
<li>Understand customer requirements and determine appropriate Reelables products and solutions.</li>
<li>Coordinate product demonstrations, evaluations, samples, and pilot programs.</li>
<li>Prepare and present quotations, proposals, presentations, and other commercial materials.</li>
<li>Maintain appropriate follow-up and momentum throughout the sales process.</li>
<li>Work with senior sales or business-development team members on larger or more complex opportunities as required.</li>
<li>This role is not primarily an outbound prospecting position, although the Account Manager may support targeted prospecting, customer referrals, event follow-up, and other new-business activities when appropriate.</li>
</ul>
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<div>Customer Evaluations &amp; Deployment</div>
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<ul>
<li>Help customers define appropriate use cases, evaluation objectives, and success criteria.</li>
<li>Coordinate samples, trials, pilots, and initial deployments in partnership with internal teams.</li>
<li>Maintain regular communication with customers during evaluations and ensure agreed actions are completed.</li>
<li>Gather customer feedback and communicate relevant information to Product, Operations, Implementation, and other internal teams.</li>
<li>Help customers transition from successful evaluations into commercial deployments.</li>
<li>Identify and address commercial or operational barriers that may prevent broader adoption.</li>
</ul>
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<div>Customer Retention &amp; Adoption</div>
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<ul>
<li>Monitor customer activity and identify accounts where engagement or product usage may be declining.</li>
<li>Proactively engage customers to understand challenges and help improve adoption.</li>
<li>Maintain visibility into customer satisfaction and potential retention risks.</li>
<li>Coordinate with appropriate internal teams to resolve issues that could impact the customer relationship.</li>
<li>Support contract renewals, recurring orders, and other ongoing commercial requirements.</li>
<li>Identify opportunities to strengthen customer relationships through training, business reviews, new applications, or expanded deployments.</li>
</ul>
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<div>CRM &amp; Pipeline Management</div>
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<ul>
<li>Maintain accurate and timely account, contact, opportunity, and activity information within Reelables' CRM.</li>
<li>Maintain clear next steps, expected close dates, deal values, product requirements, and forecasts for active opportunities.</li>
<li>Track account expansion opportunities and anticipated customer orders.</li>
<li>Maintain accurate forecasts for assigned customers and opportunities.</li>
<li>Participate in regular pipeline, account, and forecasting reviews.</li>
<li>Develop and maintain account plans for strategic or high-potential customers.</li>
<li>Ensure customer interactions and important commercial information are properly documented.</li>
</ul>
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<div>Cross-Functional Collaboration</div>
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<ul>
<li>Work closely with Sales, Implementation, Operations, Product, Marketing, Finance, and other internal teams to support customers.</li>
<li>Coordinate the transition of new customers from the sales process into onboarding and implementation.</li>
<li>Communicate customer requirements, commitments, timelines, and expectations clearly to internal stakeholders.</li>
<li>Provide customer feedback to Product and leadership regarding product requirements, applications, competitive activity, and market needs.</li>
<li>Partner with Marketing to develop customer success stories, case studies, testimonials, and other customer-focused content where appropriate.</li>
<li>Work with the Sales Coordinator on quotations, orders, shipments, documentation, and other administrative requirements.</li>
</ul>
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<div>Trade Shows &amp; Customer Engagement</div>
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<ul>
<li>Represent Reelables at selected industry trade shows, conferences, customer meetings, and partner events.</li>
<li>Conduct follow-up with relevant prospects and customers following events.</li>
<li>Support customer presentations, demonstrations, and on-site meetings.</li>
<li>Travel to customer locations when appropriate to support evaluations, deployments, account reviews, and expansion opportunities.</li>
</ul>
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<div><strong>What We're Looking For</strong></div>
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<ul>
<li>Approximately 2–5 years of professional experience in account management, B2B sales, customer success, business development, or a related customer-facing commercial role.</li>
<li>Experience managing customer relationships and taking ownership of commercial follow-up.</li>
<li>Strong interpersonal skills and an ability to build credibility with customers at different levels of an organization.</li>
<li>Commercial mindset with an interest in growing customer relationships and revenue.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to conduct customer discovery conversations and understand business and operational requirements.</li>
<li>Comfortable presenting products, solutions, and commercial proposals to customers.</li>
<li>Ability to learn and confidently communicate technical products and concepts.</li>
<li>Strong organizational skills with the ability to manage multiple customers and opportunities simultaneously.</li>
<li>Proactive approach to customer engagement and follow-up.</li>
<li>Comfortable working with CRM systems, presentations, spreadsheets, and other business software.</li>
<li>Ability to work effectively across multiple internal teams to solve customer problems.</li>
<li>Comfortable operating in a fast-moving environment where processes and responsibilities continue to evolve.</li>
<li>Willingness to travel periodically for customer meetings, trade shows, and other business activities.</li>
</ul>
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<div><strong>Nice to Have</strong></div>
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<ul>
<li>Experience within B2B technology, IoT, SaaS, logistics technology, supply chain, manufacturing, or connected devices.</li>
<li>Experience selling or supporting products that combine hardware and software.</li>
<li>Experience managing enterprise or mid-market customer accounts.</li>
<li>Experience moving customers from pilot or proof-of-concept programs into larger commercial deployments.</li>
<li>Experience identifying and closing upsell, cross-sell, or account-expansion opportunities.</li>
<li>Experience with HubSpot or a similar CRM platform.</li>
<li>Familiarity with logistics, transportation, manufacturing, warehousing, or supply-chain operations.</li>
<li>Experience working with channel partners, resellers, or systems integrators.</li>
<li>Experience working within a startup, scale-up, or other fast-paced technology environment.</li>
</ul>
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<div><strong>What Success Looks Like</strong></div>
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<div>Success in this role means developing strong customer relationships while turning initial deployments into long-term, growing Reelables accounts.</div>
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<div>The Account Manager will help Reelables:</div>
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<ul>
<li>Build strong and trusted relationships with customers.</li>
<li>Successfully convert evaluations and pilots into commercial deployments.</li>
<li>Increase adoption and usage within existing accounts.</li>
<li>Identify and close account-expansion opportunities.</li>
<li>Improve customer retention and satisfaction.</li>
<li>Develop broader relationships across customer organizations.</li>
<li>Maintain accurate visibility into customer requirements, opportunities, and expected revenue.</li>
<li>Provide valuable customer and market feedback to the broader organization.</li>
<li>Create a consistently professional customer experience from initial engagement through long-term account growth.</li>
</ul>
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<div><strong>Career Development</strong></div>
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<div>The Account Manager will gain broad exposure to enterprise sales, account management, IoT technology, logistics and supply-chain applications, customer implementation, commercial strategy, and product development.</div>
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<div>As Reelables continues to grow, successful Account Managers may have opportunities to progress into roles such as Senior Account Manager, Enterprise Account Executive, Strategic Account Manager, Business Development Manager, or Sales Leadership.&nbsp;We are looking for someone who wants to grow alongside the company and take on increasing responsibility as their experience and customer portfolio develop.</div>
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<div><strong>Why Reelables</strong></div>
<div><br>Reelables offers the opportunity to work at the intersection of IoT, logistics, supply chain, and connected technology.&nbsp;You'll work directly with customers using innovative technology to solve real operational challenges and have the opportunity to see customer relationships grow from initial evaluations into significant commercial deployments.&nbsp;This is an ideal position for someone who enjoys building relationships, solving customer problems, identifying commercial opportunities, and wants more ownership than a traditional junior sales or customer-success position.</div>
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Account Manager

<html><head></head><body><div><strong>Product Engineer (Frontend)</strong><br>Hybrid: 3 days a week on site in Angel, London<br><br>Reelables makes paper-thin smart shipping labels that use Bluetooth and 5G to track millions of&nbsp;packages around the world. Those labels generate a lot of data, and we need someone to turn it into&nbsp;software our customers love using.<br><br>This is a frontend-focused product engineering role. You’ll own the interfaces logistics teams rely on&nbsp;every day: where their shipments are, what’s gone wrong, and what to do about it. We’re about to&nbsp;build the next generation of our customer web apps, so you’ll help shape them from the ground up,&nbsp;including the component library and design system they share.<br><br><strong>Who we are</strong><br>Reelables is a rapidly scaling tech company based near Angel in North London, developing the&nbsp;world’s most advanced smart shipping labels. Our technology is already changing how companies&nbsp;track and manage shipments globally, and we’re still early in that journey.<br><br><strong>What you’ll do</strong><br>Build great customer-facing product<br>• Own customer-facing features end to end, from understanding the problem through to production&nbsp;and iteration<br>• Turn complex, real-time IoT data into interfaces that are clear, fast and easy to act on<br>• Build features across tracking, alerts and exceptions, ordering, and analytics and reporting<br>• Talk directly with customers to understand their operational pain points and shape the solutions<br>• Shape our next-generation frontend<br>• Help build our new React web apps, which will replace our existing Vue apps<br>• Design and grow the shared component library and design system these apps are built on<br>• Set the patterns for state management, data fetching, testing and performance that the team builds&nbsp;on<br>• Use AI coding tools effectively, and put guardrails in place that keep AI-assisted UI consistent and&nbsp;maintainable<br><br><strong>Own quality</strong><br>• Write production-ready code with strong testing, accessibility and error handling<br>• Work closely with our platform engineers on the APIs your features depend on, and make&nbsp;pragmatic changes to them when needed (Node.js and TypeScript on AWS)<br>• Ship regularly in a lean team where work reaches production quickly, then iterate based on real&nbsp;usage<br>• Help shape our engineering practices as we grow, and mentor others</div>
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<div><strong>What we’re looking for</strong><br><strong>Core skills</strong><br>• Strong commercial experience building production web apps with TypeScript and React<br>• Deep understanding of HTML, CSS and browser fundamentals, including accessibility and&nbsp;performance<br>• Experience building or contributing to a component library or design system<br>• Comfort working with APIs and data: you can read an API, shape the data a UI needs, and debug&nbsp;across the boundary<br>• Familiarity with automated testing, CI/CD and production monitoring<br><br><strong>Nice to have</strong><br>• Vue experience (our current apps are built in Vue)<br>• Backend experience with Node.js and AWS serverless<br>• Experience with data visualisation or real-time interfaces<br>• A background in B2B SaaS, logistics, IoT or data-heavy products<br><br><strong>How you work</strong><br>• You care about the problem, not just the ticket, and enjoy working close to users<br>• You have a strong eye for UI and UX detail<br>• You’re pragmatic, and you know when to polish and when to ship<br>• You communicate clearly with engineers, customers and the wider business<br>• You want real ownership and autonomy in a small team</div></body></html>

Job Openings

Sales Coordinator

Account Manager

Product Engineer - Frontend